Contact us
Write to support@viniette.com, with or without an account. In the app, you can also use Account, then “Help & support”, to send us a message with screenshots.
We answer in French or English, usually within two working days.
Delete your account
In the app, open Account, then My personal information, then Delete my account. Your account, your sessions and the photos you shared are deleted; families where you are the only member are deleted too. If you are the only administrator of a family with other members, hand the role to someone else first.
You can download an archive of a family’s photos from the family’s screen before deleting your account.
Report a photo
Every photo’s “…” menu offers “Report photo”. The report reaches the family administrators and our review team; administrators can remove a photo or a member. You can also write to support@viniette.com, including if you appear in a photo and have no account.
Signing in
Viniette has no password: sign in with Apple, Google or a link sent to your email. If the email does not arrive, check your spam folder, then request a new link.